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What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or from your optometrist or optician. In most states eye care professionals are required to provide you with a copy upon request. Be sure it contains all the necessary information, including expiration date. Here is the information that we need:
Brand Name (e.g. Acuvue)
BC / Base Curve (a number between 8.0 and 10.0)
DIA / Diameter (a number between 13.0 and 15.0)
Power / Sphere / Rx (a number between -20 and +20)
For astigmatic patients, we also need:
Cylinder (a number between -4.00 and +4.00)
Axis (a number between 0 and 180)
Cylinder and Axis are usually separated by "X" and read as "times"
A regular prescription would look like this:
Brand Name: Acuvue
BC: 8.8 DIA: 14.4 POWER: -2.50
A prescription for astigmatism would look like this:
Brand Name: Acuvue Toric
BC: 8.8 DIA: 14.4 POWER: -2.50
CYL & AXIS:- 1.25 X 180œ
This information may appear complicated but in fact it is very straightforward. Just consult your current contact lens packaging for reference. If you need more assistance please contact our Customer Service Department.
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Ordering Online
To Find Your Lenses 1. Choose your lenses from the "Select Contact Lenses" drop down menu above. Scroll down to your product select it and click “Go”
2. or, Type in your exact name brand into the search box to the left. Click "Go". Click on the lens you wear to continue with your order.
3. or, Click on one of the quick links on the left hand side of the screen below the Main Menu box. Click on the type of lens you wear to continue with your order.
4. or, Click on a picture of the lens you wear to select a product.
To Purchase your lenses
1. After you find your lenses, enter your prescription and the number of boxes using the drop down boxes provided.
2. On the next page, you can double-check your prescription information. Once checked, you will proceed to fill in your particulars and address.
3. After you have placed your order, you will be directed to PayPal payment page. If you have an account, then please log in to pay. If you do not have an account, you may register one here. Or if you do not have an account and would like to pay using only your credit card, then click on the 'Do not have account' link and you will be brought to another page where you can input your credit card details.
4. You will then see a confirmation page with an order number. This will let you know your order has been received and is on its way. You will be sent an email copy of this confirmation as well as an email letting you know when your order has shipped
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How do I cancel an order?
ConceptLens.co.uk seeks to maintain high standards of customer satisfaction, if at anytime before your order has been shipped you become uncomfortable with your order you may cancel the order or any portion of the order.* Once your order has been shipped, we regret that we can no longer cancel your order. If there is a problem with an order that has already been shipped you will have to refer to our Returns Policy in order to complete your transaction.
In order to cancel an order, or any portion of an order, you need to contact our Customer Service Department and our Customer Service Representatives will assist you in making whatever changes you need.
* Custom Lenses, including novelty and made-to-order lenses, can not be canceled, returned, or exchanged once the Order has been received.
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Product Availability
If any of the goods you order are not available for whatever reason, we will attempt to inform you of this and if you wish, we will cancel your order and refund you anything that you have paid to us. We will also offer to split your order into two “back orders” if you so wish.
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